PRIVACY POLICY

When you create an account, place an order, or contact our engineering team, we collect information necessary to fulfil your request — including name, email address, shipping address, phone number, and order history.

We automatically collect technical data such as IP address, browser type, device identifiers, and pages visited to maintain site security and improve performance.

Your information is used to process orders, provide customer support, send transactional emails (order confirmations, shipping updates), and comply with legal obligations.

With your consent, we may send product announcements and technical updates relevant to your registered machines or past purchases. You may opt out at any time.

We share data only with trusted service providers required to operate our store — payment processors (Razorpay), shipping carriers, email delivery (Brevo), and cloud infrastructure. These partners are contractually bound to protect your data.

We do not sell personal information to third parties.

Depending on your jurisdiction, you may request access, correction, deletion, or portability of your personal data. Contact us at privacy@alhnsikwe.com to exercise these rights.

We retain order records as required for warranty, tax, and regulatory compliance.

For privacy-related inquiries, email privacy@alhnsikwe.com or write to ALHNSIKWE Kinetic Engineering, Data Protection Office.